Governance & Regulatory Compliance

RBI Regulatory Framework

Ajiwika Financial Services Private Limited is registered as a Non-Banking Financial Company (NBFC) with the Reserve Bank of India under Section 45-IA of the RBI Act, 1934. No company can commence or carry on the business of a non-banking financial institution in India without obtaining a Certificate of Registration from the RBI.

As an NBFC, we are subject to:

• RBI Master Direction — Non-Banking Financial Company — Systemically Important Non-Deposit taking Company and Deposit taking Company (Reserve Bank) Directions
• Fair Practices Code for NBFCs
• Know Your Customer (KYC) Directions
• Prevention of Money Laundering Act (PMLA) requirements
• Interest Rate Policy and disclosure norms

For verification of NBFC registration, please refer to the RBI website under Regulation → Non-Banking at rbi.org.in.

Corporate Governance Framework

Good corporate governance is fundamental to the trust placed in NBFCs by regulators, investors, and the public. Ajiwika Financial Services adheres to governance principles as prescribed by the RBI and the Companies Act, 2013, including:

• Board oversight — The Board of Directors provides strategic direction and monitors management performance. Our board comprises experienced directors appointed as per MCA records.
• Regulatory compliance — Timely filing of returns and reports with the RBI and MCA as applicable to our regulatory category.
• Transparency — Disclosure of material information on our website and through statutory filings.
• Stakeholder protection — Fair treatment of all stakeholders and a defined grievance redressal mechanism.
• Risk management — Identification and mitigation of operational, credit, and compliance risks in accordance with RBI directions.

Corporate Policies

In line with RBI requirements for NBFCs, Ajiwika Financial Services maintains the following key policies:

Policy	Description
Fair Practices Code	Prescribed by RBI to ensure fair and transparent dealings with customers and stakeholders. Published on this website.
Interest Rate Policy	Framework for determining interest rates based on cost of funds, margin, and risk gradation, as required by RBI fair practices norms.
Related Party Transactions Policy	Governs transactions with related parties in compliance with Companies Act and RBI disclosure requirements.
KYC / AML Policy	Customer identification and anti-money laundering procedures per RBI Master Directions and PMLA, 2002.
Grievance Redressal Policy	Defined escalation matrix with timelines for complaint resolution, as detailed below.
Privacy Policy	Data handling and privacy practices — see Privacy Policy.

Fair Practices Code

In accordance with RBI guidelines, Ajiwika Financial Services has adopted a Fair Practices Code that ensures:

• Transparency — All terms and conditions are communicated clearly to stakeholders.
• Ethical conduct — Business operations are conducted with integrity and in compliance with applicable regulations.
• Privacy — Customer and stakeholder data is handled in accordance with applicable privacy norms.
• Complaints — A structured grievance redressal mechanism is in place (see below).

Statutory Website Disclosures

Under the RBI Master Direction — NBFC Scale Based Regulation, 2023 and Fair Practices Code circulars, NBFCs with customer interface must publish specific information on their website. Key mandated disclosures include:

Disclosure Item	Status
Fair Practices Code (Board-approved)	Published
Interest Rate Policy & Risk Gradation	Published
Penal Charges & Service Charges	Published
Grievance Redressal Officer details	Published below
RBI escalation route (Ombudsman Scheme)	Published
Recovery agents list	Published
Property document return procedure	Published
Public deposit prohibition notice	Published
Corporate registration (CIN, address)	Published

See the complete Regulatory Disclosures page for full details, official RBI references, and the mandatory disclosure checklist.

Grievance Redressal Mechanism

We are committed to resolving complaints promptly and fairly. Our escalation matrix is as follows:

Level	Contact	Timeline
Level 1 — General Enquiries	Email: tanay@ajiwika.org	Response within 7 working days
Level 2 — Grievance Redressal Officer	Mr. Tanay Chakravarty Email: tanay@ajiwika.org Registered Office: House Of Nirmal Ganguly, 404 Phonindra Apartment, 19 Raja K L Goswami Road, Seerampur, Hooghly 700712	Resolution within 15 working days
Level 3 — RBI Integrated Ombudsman	Reserve Bank - Integrated Ombudsman Scheme, 2021 Portal: cms.rbi.org.in Email: crpc@rbi.org.in Helpline: 14448	If unresolved within 30 days

KYC & Anti-Money Laundering

Ajiwika Financial Services complies with RBI KYC Master Directions and the Prevention of Money Laundering Act, 2002. We maintain robust identity verification and due diligence procedures in accordance with applicable regulatory requirements.

We do not accept cash deposits or deal in cash transactions. All financial operations are conducted through regulated banking channels only.